POPIA & PRIVACY POLICY.
How Dynamic Projecx collects, uses, stores and protects personal information in accordance with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA).
Effective date: 5 October 2026
1. Purpose of this policy
Dynamic Projecx respects the privacy of clients, prospective clients, suppliers and website visitors. This policy explains our approach to personal information and is intended to support compliance with POPIA.
2. Responsible party and contact details
For personal information processed in connection with Dynamic Projecx services and this website, Dynamic Projecx acts as the responsible party where applicable.
- Email: info@dynamicprojecx.co.za
- Email: enrique@dynamicprojecx.co.za
- Phone / WhatsApp: +27 70 450 1997
- Location: Durban, KwaZulu-Natal, South Africa
3. Personal information we may collect
Depending on how you interact with us, we may collect information such as your name, telephone number, email address, suburb or project location, project requirements, photographs or measurements you choose to provide, quotation and service information, correspondence, and other information necessary to respond to or perform a service.
4. Why we process personal information
We may process personal information to respond to enquiries, prepare quotations, communicate about projects, provide and support services, arrange site visits, manage suppliers or contractors where required, maintain business records, protect our systems and interests, and comply with legal or regulatory obligations.
5. Lawful processing
We process personal information only where there is an appropriate basis to do so, including consent where required, steps necessary to enter into or perform a contract, compliance with a legal obligation, or a legitimate business purpose permitted by law.
6. Sharing of personal information
We do not sell personal information. Information may be shared with service providers, installers, suppliers, professional advisers, hosting or communications providers, or other parties where reasonably necessary for the requested service or where required by law. Parties processing information on our behalf are expected to treat it confidentially and apply appropriate safeguards.
7. Security safeguards
Dynamic Projecx takes reasonable technical and organisational measures appropriate to the nature of the information to reduce the risk of loss, unauthorised access, disclosure, alteration or destruction. No electronic system can be guaranteed to be completely secure.
8. Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business record-keeping, or for a period required by applicable law. Information no longer required will be deleted, destroyed or de-identified where appropriate.
9. Your rights
Subject to applicable law, you may ask whether we hold personal information about you, request access to it, ask for inaccurate information to be corrected, request deletion where appropriate, object to certain processing, or withdraw consent where processing depends on consent.
10. Direct marketing
Where direct marketing is used, Dynamic Projecx will aim to comply with applicable consent and opt-out requirements. You may request that marketing communications stop at any time.
11. Security incidents
If we become aware of a security compromise involving personal information, we will assess the incident and take the steps required by applicable law, including notifications to the Information Regulator and affected data subjects where required.
12. Website, cookies and external services
This website may use essential technical resources and third-party services such as web fonts, email, WhatsApp, hosting or analytics tools. Those providers may process information under their own terms and privacy practices. If additional tracking or analytics technologies are introduced, this policy may be updated accordingly.
13. Cross-border processing
Some technology or communications providers may process information outside South Africa. Where this occurs, Dynamic Projecx will take reasonable steps to use providers and arrangements that support appropriate protection as required by applicable law.
14. Complaints
Please contact Dynamic Projecx first if you have a privacy concern so that we can attempt to resolve it. You also have the right to approach the Information Regulator (South Africa). Information and complaint services are available from the Information Regulator's official website.
15. Changes to this policy
We may update this policy as our services, website or legal obligations change. The effective date above indicates the current version.
16. Contact us
Privacy and POPIA queries may be sent to info@dynamicprojecx.co.za or enrique@dynamicprojecx.co.za.